Miles & Associates Services

Phase I: Build the Foundation:  Executive alignment to integrate the new philosophy and way of doing business into all business processes, foundation skills and leadership orientation, and process improvement and teams.

Phase II:  Organizational Deployment:  Improvement Specialist development, executive team coaching, and system implementation through chartering and coaching ROI Project teams to enhance the company’s operating culture.

Phase III:  Refinement:  Team leader development with a focus on roles, involvement, and tools of implementation; on-going Improvement Specialist development; and on-going support executive level team with facilitation, strategic planning, team building, and leadership development.

Integration of an acquired company was on time and on budget while maintaining customer service levels.

Improved catalog production process, resulting in fewer backorders, decreased inventory levels, reduction on photo re-shoots, and improved internal communication and collaboration.  Saved $15,000 per catalog.

Streamlined the collate printing and distribution process, allowing reallocation of several team members to more value-add work.  Saved over $100,000.

Redesigned the returns process and related forms, reducing the average time of customer service calls and improving related processes.  Created a Returns Team to continue to drive additional improvements.  Saved $270,000 the first years and an additional 15 – 20% in subsequent years.