Miles & Associates, Inc.

Training Services

We offer custom-designed training that promotes and supports your strategic focus and improvement efforts. Whether our training is a component of a enterprise-wide improvement effort or a single learning event, we work closely with you to get the results you need. Our primary focus is on developing skills and transferring knowledge to enable your organization to become self sufficient in sustaining improvement activities.

Examples of some custom designed training include:.

	Quality Management System Overview
	Improvement Expert Training (equivalent to Six Sigma Black Belt)
	Quality Management System Overview
	Improvement Expert Training (equivalent to Six Sigma Black Belt)
	Improvement Specialist Training (equivalent to Six Sigma Green Belt)
	Project Management: Leading and Managing Projects
	Principles and Tools for Continuous Improvement
	Practical Tools for Process Improvement
	Train the Trainer
	Managing and Leading Organization Change
	Lean Enterprise Foundation

Consulting Services

Miles & Associates offers an integrated package of executive, strategic, and team-based consulting services to support performance improvement efforts for organizations and teams. We have extensive experience in diverse business and government organizations, so we are able to respond to a wide range of needs with a variety of proven tools and strataegies.

Our services include:

	Strategic Direction			Workflow/Process Structure
	Quality Management System Design & Implementation			Measurement System Design & Implementation
	Project Management			Statistical Analysis
	Lean Enterprise System			Assessments
	Team Facilitation & Coaching			Problem Solving Process
	Improvement Teams			Business System Mergers
	Organization Culture Change

"The quality of the improvement workshop and ROI is the best I've seen in 20 years."

National Training Director
Nationwide Bottled Water Company