Miles & Associates Services

Miles & Associates provided the following services:

Developed a customized Quality Management System utilizing our implementation model

Created site-specific QMS implementation plan for each facility. The plan focused on executing strategic alignment, implementing a measurement system  for key performance indicators, and deploying a site-wide QMS training
 

Custom-designed a series of education and development activities for the entire organization.  Targeted training was key to the successful implementation of the organization’s QMS.  Training included:
 

Improvement Specialist Training (comparable to Six-Sigma green belt) for approximately 4% of employees

Improvement Expert Training (comparable to Six-Sigma black belt) for approximately 1% of employees

Management Training for all managers

QMS Awareness Overview for every employee at every site

Coaching to assist operating teams to tailor implementation plans to their particular operation.

Return on investment for this project was 3:1 for the first year:  $3.00 saved or avoided for every $1.00 spent for the QMS project

Nominated for an International Award for the company’s global parent company

Strategic focus and direction has improved due to the implementation of a strategic measurement system.

Employees are actively participating in all components of the Quality Management System.  There is a high degree of employee involvement in identifying opportunities, improving processes, and utilizing measurement systems.