Tool #3: Team Performance
Accomplished by:
- Meeting management skills, knowledge of group dynamics, a balance of flexibility and steadfastness, and communication skills
- Develop the means of identifying sources of conflict and seeking resolutions
- Creating an environment that encourages and rewards teamwork
- Techniques to involve all member in planning and decision making, and giving and receiving feedback
Offerings include:
- Building Blocks for Team Performance
- Team Member Preference Type
- Team Process Check
- Decision Making Models and Tools
- Meeting Tools and Logs
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Tool #4: Innovation and Creativitiy
This accomplished by
- Trying out novel ways to solve problems and identifying alternate means of applying resources to solve problems
- Generating different, yet effective solutions to problems
- Generating a “large” number of alternative approaches to given situation
- Encouraging others to think in terms of possibilities or beyond “tried and true” methods
Offerings include
- Applied Innovation Process
- Brainstorming
- “Why Not?” Fishbone Diagram
- Imagineering
- Design Team Chartering
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Tool #5: Measurement and Analysis
This is accomplished by
- Key issues/opportunities are identified
- Relevant information and data are collected and critically examined
- Determine and apply methods that will yield most effective solutions
- Effort includes using simplified problem solving, statistical process control and in some cases advanced statistical methods
Offerings include
- Six Simple Problem Solving Tools
- Statistical Process Control
- Process Capability Analysis
- Design of Experiments
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Tool #5: Evaluations and Assessments
This is accomplished by
- Obtaining and analyzing data from the instruments used to enable individuals and organizations as a whole, to identify specific strengths and areas of improvements
Offerings include
- Current Situation Analysis
- Readiness for Cultural Change
- Strategic Measurement System
- Performance Improvement System Assessment
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Miles & Associates presents a multi-phase approach that includes interactive consulting and customized training services.
Phase I: Building the Foundation - objective is to create an understanding of the principle components of the project and/or training program. This is accomplished by our consultants and staff exchanging information with the prospective customer key managers.
Phase II: Organizational Deployment - is the implementation phase designed to address specific client objectives in a combination of consultative services with training activities. Each engagement has a goal to assist organizations to maximize involvement and self deploy the objectives for achieving improvement results.
In summary, the best way to describe our approach is that we are customer driven.
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The foundation for the Miles & Associates consulting firm began with the advent of the quality management movement in the early 1980’s. 